FAQ’s

♦ How long will it take for carpet to dry?
This varies depending on weather and carpet type. Normally it will be semi dry after the cleaning is finished and fully dry within a half of day or earlier.

♦ Why and how often should I have my carpets professionally cleaned?
As you can see from facts, carpets should be professionally cleaned every 12 -18 months. If you clean regularly and maintain correctly your carpets, their life will be extended with few years.The presence of small children or pets or individuals with allergies may require your carpet and upholstery to be cleaned more frequently.

♦ What references can you provide?
We can provide references from our current customers for our carpet cleaning services here in this website or on many other websites.

♦ What if I have some more questions?
We are always trying to reach 100 % customer satisfaction for our carpet cleaning services and all other services we provide. Please call free on 0800 880 885 for any additional information that you need.

♦ Will the cleaning products used harm my children or pets?
No, products used by Alex Cleaning Solutions are environmentally friendly. Our products do not live a residue and are safe.

♦ How long will it take to clean my carpet?
The time can vary greatly depending on the size of the property, levels of the building, amount of furniture to be moved, how dirty the carpet is, and any additional stain removal treatments. Just to give you some idea : a two bedroom vacant unit on one level takes about one to one and a half hours.
♦ Can I walk on the carpet right after it has been cleaned?

The carpet may be walked on immediately after it’s cleaned.We advise you to walked on with clean feet while damp. Our recommendation is to try to limit activity until the carpet is dry if possible.

♦ Who moves the furniture when carpet cleaning?
We have a two categories of pricing on carpet cleaning : vacant or occupied.
If your quote is for occupied carpet cleaning it includes furniture moving for the following items: sofas/lounge suites, tables and chairs, beds on wheels and light furniture that one technician could expect to move.
Furniture that we don’t usually move: bookcases, base/water beds, china cabinets, computers,TVs cabinets, and delicate or fragile items. We suggest that any loose items stored on the floor, i.e. shoes, pot plants, toys, bins, etc are temporally stored/removed.
For vacant cleaning we do not expect to move any furniture, so it had to be removed by the client beforehand.

♦ Do I have to be present at home while my carpet is being cleaned?
It is not mandatory that you be home while your carpet is cleaned as we are thoroughly trained professionals you can trust.
If you have any specific needs or areas of concern regarding the care of your carpet, then in order to provide the quality carpet cleaning, we do recommend that this information is passed by someone in home before we begin cleaning.

♦ Should I vacuum my carets or rugs before carpet cleaning?
It is not mandatory that you vacuum your carets or rugs before carpet cleaning, but additional small fee may be charged as our trusted carpet cleaner have to perform the vacuuming..